Think back to your first day on a new job. Remember the feelings of enthusiasm and anticipation?

Starting a new job is always an exhilarating experience; it is often the time when energy, excitement and expectations are at their peak. Those crucial first days are also an excellent time to give the new employee the right start, putting them on the path to flourish within the organization.

Hospitality, more than almost any other industry, is geared to providing extraordinary experiences to the end-user. These businesses survive (or not) through customer service, and often it rests on a great first impression.

If first impressions are so vital to the customer, wouldn’t it be the same for new employees? Continue reading →